THE CHALLENGE Producing an online Induction Program to help new Passport Examiners get to grips with their tasks.

THE SOLUTION TADS Media Ltd produced a three thousand page, interactive, Induction Program written in Macromedia. The program used a mixture of video, audio tracks and graphics to take the new Examiner through topics such as nationality issues, passport fraud and customer service. The program contained in-lesson assessment, book marking and HR Department tracking software. It was delivered online via a series of local servers, prior to a national rollout across the nine UKPS regions.